Fri, Sep 20th 2013, 21:22 by Wayne Petersen
President’s Corner September 2013
I’d like to dedicate this issue to a discussion about the people at Haltermann Solutions. To be sure, Haltermann is the leading manufacturer of automotive test and reference fuels in North America; but this is only part of the story.
Manufacturing high quality specialty fuels is only WHAT we do.
HOW we accomplish this plays an equally important part of our success and what separates Haltermann from other fuel suppliers now for over 50 years.
We know that the difference between just supplying a specialty fuel and having a loyal, extremely satisfied customer can be as simple as the human and relational touches Haltermann employees make along the way while fulfilling a transaction.
What does “relational” mean?
To Jenny, leader of our customer service team, it may mean working with customer requirements to meet a tight delivery schedule.
To Elisha, national account manager for automotive fuels, it may mean traveling to a customer’s location and handing out Haltermann donated gift cards to their employees who suffered devastating losses after a tornado ravaged their town.
To Josh, manager national accounts for aerospace, it may mean traveling to a major aerospace company to present a new supply chain strategy that will result in significant savings for the customer.
To Mike, our technical service specialist, it may mean helping a customer develop fuel specifications after their initial question was, “I’m conducting a project. What kind of fuel do I need?”
To Mark, our director of manufacturing and supply chain, it may mean contacting a customer and telling them that we modified a process to head off a problem he sees coming that they aren’t even aware of yet.
To Joel, a fuel formulation specialist, what does “relational” mean? Well, after being with our company for 45 years and knowing all the major players in the business, that may well be the definition of “relational”.
It’s folks like these, along with the rest of our employees, who make up the very soul of Haltermann Solutions.
I believe this is what has separated us from the rest of the pack for the past 50 years and will continue to do so.
I am immensely proud of my association with such a fine group of individuals who truly make Haltermann Solutions what it is today.